Customer Support

If you need support, this is the place for you.

Customer happiness is our top priority here at Joff Lowson Ltd.

How we can help you today?

Choose the best for you option below.


Start here, with our knowledge base your issue has probably been answered. We have your membership questions covered. More often than not, your issue may have already been answered here.

View FAQs

Get Help

If you can’t find an answer to the question you have, this is the next best step. You’ll get options to contact our support team who’ll be able to help you from Monday to Friday 9 am – 5 pm (UTC+1) London time.

Create Support Ticket

Suggest a Feature

If you have an idea of what you’d like to see in the membership area we’d love to hear it! At Joff lowson ltd we are happy to hear from you and happy to consider your suggestions for the membership area.

Make a Suggestion

Share Your Opinion

Share your opinion on learning the banjo. We have a questionnaire designed to find out exactly where you are, what’s in your way and what you need to make the membership area better for you and everyone.

Share Opinion

We Take Your Privacy Seriously

Because your privacy is our top priority here at Joff Lowson Ltd we have ensured your data is kept safe and confidential. Under no circumstances do we share your data with anyone. We’ll never sell or give away your personal details. We take the new GDPR law compliance┬ávery seriously as well. You can read more on our Privacy Policy here.

By using our site you are agreeing to our Cookie Policy. We use Cookies to personalise your experience, register analytics and analyze user behaviour. Cookies are very small data files stored in your browser. You can read more about what they are and why we use them here.

Along with your privacy, we want to provide a consistent service here at Joff Lowson Ltd. You can read our full Terms of Service here.