Support Ticket

Before you fill out the support ticket, make sure you’ve checked the FAQ section of the site here. There are many questions answered like: “How to I get the content I paid for?” or “Where are my access details?” etc. If you can’t find an answer to your question use the form below to submit a support ticket and we’ll respond to you within 24 hours with the working week (Monday – Friday) and assist you with your request. To cancel your account click here.








We store your support ticket details on a secure server based in the UK. Your privacy is our top priority and we’ve taken every precaution to ensure your data is safe. You can read about our privacy policy here. The data we store from this form is your email, your name, your Joff Lowson account password. You can contact us at any time and we’ll be happy to update or delete your data permanently at any time you wish.

Feature Suggestion

If you want something specific that isn’t yet in the member’s area, we’d love to hear what it is! We collect all feature suggestions and see which ones are the most wanted and implement those for everyone to enjoy. At Joff Lowson Ltd we are listening to you. You are important to us. Go ahead and fill out the form below.






We store your support ticket details on a secure server based in the UK. Your privacy is our top priority, and we’ve taken every precaution to ensure your data is safe. You can read about our privacy policy here. The data we store from this form is your email and your name. You can contact us at any time, and we’ll be happy to update or delete your data permanently at any time you wish.

Questionnaire

Share your opinion and journey playing the banjo. We’ll use your answer to create better content. Everything you share is totally confidential, we never publish or share your data. We use it to make better content for all members. If you’d like to contribute your voice to the development of better banjo lesson, go ahead and fill out the form below.









We store your support ticket details on a secure server based in the UK. Your privacy is our top priority and we’ve taken every precaution to ensure your data is safe. You can read about our privacy policy here. The data we store from this form is your email and your name. You can contact us at any time and we’ll be happy to update or delete your data permanently at any time you wish.