Frequently Asked Questions
If you're are feeling confused or need to figure out a membership issue, you're in the right place.
Free Area
It’s still in the free area, click here.
Banjo Academy
This is usually due to the browser. First, try to reload the page and watch the video again. If that doesn’t work, make sure you have a good internet connection. If you’ve got a good internet connection on your device and have reloaded the page and the video still gets stuck, try using a different browser. We recommend using Chrome, Here’s a link to download Chrome on your device: https://www.google.co.uk/chrome/
Often this is due to the web browser, we recommend you use Chrome as it’s the best for our videos. Here’s a link to download Chrome on your device: https://www.google.co.uk/chrome/
Please check your spam folder and remember to whitelist the email: contact@jofflowson.com if it’s not in the spam please submit a support ticket and we’ll make sure you get them.
Yes, there is no lock-in, you can cancel whenever you like. Just let us know by sending us an email and we’ll cancel your membership.
Yes, all the videos from the downloads package (normal price $24.99) are included in your subscription, plus some extra help.
No, there is no need to read music, you can learn just by watching the closeups and repeating.
There are twelve new songs in the Member’s Area, plus the extra sliding lick for Cripple Creek. Each song is made into four or five separate teaching videos so you can learn at a comfortable pace, just like my free Cripple Creek videos with additional close-ups and slow-motion replays.
There are over 60 videos currently available to members.
Yes, you get full access to all the teaching materials immediately upon signing up.
Yes, currently working on “Purple Rain” Plus many more…